CWI Appeals Procedure

At Cyprus Welding Institute (CWI), we are committed to a transparent and fair process for managing appeals and complaints related to our qualification and certification activities. This procedure ensures all concerns are addressed efficiently and impartially through a three-level resolution mechanism.

1. Purpose

This procedure outlines the structured approach for lodging and resolving complaints and appeals concerning:

  • Examination results
  • Assessment procedures
  • Conduct of CWI personnel
  • Misuse of diplomas or certificates
  • Activities of the Governing Board or any associated bodies

2. Who Can Appeal or Complain?

Any individual or organization affected by CWI decisions or actions can submit a complaint or appeal.

3. How to Submit

All appeals and formal complaints must be submitted in writing to the WGI General Director , support@cyprusweldinginstitute.eu and should include:

  • Personal or company details
  • Clear description of the issue
  • Relevant supporting documentation

4. Applicable Fees

  • For appeals related to exam re-marking or feedback, the following fees apply:
    €100 per examination paper (theory, practical, or oral).
  • Payment may be made by bank transfer.
  • Fees must be paid in full before the review process begins.

5. Three-Level Resolution Process

Level 1: Initial Investigation

  • Handled by: WGI General Director
  • Process: Review of submitted documents, investigation, and written response to the complainant/appellant
  • If not satisfied, the issue can proceed to Level 2

Level 2: Escalated Review

  • Handled by: Chief Executive / Scheme Manager
  • Process: Further investigation, review of Level 1 findings, potential appointment of a new investigator
  • A written decision is provided to the affected party
  • If still unresolved, the issue moves to Level 3

Level 3: Final Decision

  • Handled by: CWI Governing Board
  • Process: A dedicated Appeals or Complaints Committee (3 independent members) may be appointed.
  • A hearing is arranged, and the Governing Board issues the final, non-appealable decision.

6. Timeframe

Appeals or complaints must be submitted within six (6) months of the related incident.

7. Records & Confidentiality

All cases are registered, tracked, and stored in the Complaints and Appeals Register for a period of 10 years, ensuring full confidentiality and transparency.

8. Contact

For more information or to initiate a complaint or appeal, please contact: 📧 Email: support@cyprusweldinginstitute.eu

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